| Tip curs | Locație | Dată | Preț | ||
|---|---|---|---|---|---|
| ITIL® 4 Digital and IT Strategy Leader | Online | 21 apr. 2026 | 6.800 |
|
Rezervă |
| ITIL® 4 Create, Deliver and Support | Online | 12 mai 2026 | 6.800 |
|
Rezervă |
| ITIL® 4 Practitioner: Continual Improvement | Online | 18 mai 2026 | 4.800 |
|
Rezervă |
| ITIL® 4 Create, Deliver and Support | Online | 25 mai 2026 | 6.800 |
|
Rezervă |
| ITIL® 4 Direct, Plan and Improve | Online | 09 iun. 2026 | 6.800 |
|
Rezervă |
|
Locuri disponibile:
[0-2]  [3-5] [6-MAX]
Prețurile sunt în RON fără TVA.
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ITIL® 5 Experience
Certification : ITIL® 5 Experience
Duration : 3 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 6800 RON plus VAT (incl exam)
Course Introduction:
ITIL (Version 5) is the latest evolution of the globally recognized IT Service Management (ITSM) framework, designed to help organizations deliver value through IT services in today’s fast-changing, digital-first environment.
This new version builds on the foundation of previous ITIL frameworks while introducing a modern, AI-native, and complexity-ready approach. It provides practical guidance for collaboration, prioritization, and continuous improvement across all roles and teams in an organization, ensuring that IT services are efficient, resilient, and aligned with business objectives.
Course Description:
ITIL® 5 Experience Certification introduces delegates to experience-led product and service management within modern digital environments. It explains how organisations design, manage, and improve service experiences through value co-creation, service interactions, and lifecycle-aligned experience thinking.
- Gain skills in continual experience improvement with ITIL® 5 Experience Certification.
- Explore service experiences, customer journeys, and value co-creation models.
- Understand how experience design supports the ITIL Value System and service lifecycle.
Audience:
- individuals continuing of their journey in service management
- IT Service and Product Managers
- Service Delivery Professionals
- Consultants
- Architects
- ITSM managers and aspiring ITSM managers
- Anyone involved in managing or delivering product-led services aligned with ITIL® best practices.
- Existing ITIL qualification holders wishing to develop their knowledge.
Prerequisites:
ITIL® 5 Foundation or ITIL® 4 Foundation
Preparation in advance:
Review ITIL 5 Foundation course
Learning Objectives:
At the end of the course, sudents will be able to:
- Understand core ITIL concepts through the lens of experience management
- Explore how experience shapes products, services, relationships, and customer journeys
- Learn methods for capturing, measuring, and governing experience effectively
- Apply experience frameworks and continual improvement to enhance value delivery
- Discover how AI, DevOps, and project management integrate with ITIL to drive value creationGrasp the fundamental concepts of digital products and services.
Course activities:
- 4-5 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- PeopleCert authorized student curriculum.
- PeopleCert accredited exam
- Digital Core Guidance (eBook)
- Electronic certificate
- Include Take2
- Copies of the visual materials used in class.
- Coffee breaks
About examination:
- ITIL® 5 Experience exam is PeopleCert accredited
- Exam administration is PeopleCert responsability
- ITAcademy enable with logistics the administration of the exams
- Exam has 40 questions, alocated time 90 min, 28 correct answers (70%) to pass
- The exam is online, in english or any translation available at PeopleCert